website marketing

Underground New Zealand Web Expert Answers the Question "How to Promote My Website to Generate Leads?"

Late Sunday night I held a secret call with an underground web expert from New Zealand. On the call I got him to answer the question many of you have asked..."How to promote my website to generate leads?"

You can hear the complete interview on this episode of the Small Business Marketing Show.

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My guest is D. Bnonn Tennant. Bnonn is a clever copywriter and marketer...infact he brings together three essential skills (and few possess all three)...

  1. He's an expert web designer (and understands how to design a website to SELL).
  2. He's a skilled copywriter (I've got a few of his pieces in my own swipe file).
  3. He understands direct response marketing...that special form of marketing that designed to make you money (not just get your name out there).

On the call he shares his five part framework for analyzing the effectiveness of your website.

Your website wants you to listen to this interview!

Or, better yet...subscribe on iTunes.

Links mentioned on the call:

Bnonn's Free Course: attentionthievery.com

The Shirtsleeve Marketing Communique': shirtsleevesmarketing.com

 

Are You The Victim Of A Marketing Drive By?

You might be the victim of a small business marketing drive by if… The Yellow Pages sales rep stopped by your office to sell you a big ad in the book and some “Internet advertising” for $1200 a month but your website has no way to capture leads…

You might be the victim of a marketing drive by if…

The Cable TV ad guy stopped by your office and sold you a block of ads for $6782 for “Prime Time” on the DIY Cheese Making Network (if you haven’t heard…it’s the latest thing)…

You might be the victim of a marketing drive by if…

The newspaper ad rep stopped by and sold you 11 4-column inch ads to appear on Page 4 of the Lifestyle section on Tuesdays for $1400…

You might be the victim of a marketing drive by if…

You hired an out of town (or overseas) “SEO” consultant who guaranteed to get you ranked #1 in Google for just $1495 + $299 per month…

You will be the victim of a marketing drive by if…

You have no marketing strategy…you have no way to measure the results of your marketing…you’re afraid that if you don’t pay these “drive by ad men” that you won’t get any customers.

Here’s how to avoid being the victim of a marketing drive by:

1. Have a Marketing Strategy Before You Meet With Any Media Sales Person

You become a victim of a marketing drive by when you have no way to evaluate the offer that a media rep is bringing you. Sure it sounds good…it will always sound good, because they are selling you the promise of future customers…or putting it another way…the promise of future money in your pocket.

Who wouldn’t want that?

The problem is that it’s just a promise. For any marketing media to deliver on the promise two other things need to be in place:

  1. The right marketing message – You create the message and if you create a poor one your ad won’t pull. You’ll of course blame the media you used—Yellow Pages, Pay Per Click, TV, Radio, Magazine…whatever.
  2. The right market for your business – You choose your market and the media rep can reach a market. If they don’t reach your market effectively you’ll be a victim.

Your marketing strategy needs to include (in this order):

  1. Your Market – Who you are trying to sell your products or services to.
  2. Your Message – What compelling message you’ll tell to convince people in your market to give you money for what you’re selling. Including, an offer they can’t refuse, that positions you apart from your competition.
  3. The Media You Will Use To Deliver Your Message – Before you ever talk to an advertising rep you need to create what I call your “marketing map”…here’s an example:Small Business Marketing Map

Choosing media isn’t rocket science. The easiest way to do this is to copy your competitors. If you see a competitor or a non-competitor who shares your market continually advertising in a particular media there’s a good chance it’s working for them. Follow-them…but be sure your message stands apart.

You can also very effectively use your common sense and life experience…especially if you are a member of your target market. What do they read or watch…which media outlets have their attention?

Knowing this, you can create your marketing map and be ready to evaluate each ad reps offer against the strategy you’ve already set.

2. Never Run An Ad Campaign You Can’t Measure

One of my favorite questions to ask small business owners when we talk about marketing is “What’s working for you now?” and I have yet to find one who really knows…by the numbers.

Your marketing numbers are the most important numbers to track in your business. They are the only forward looking numbers that exist. Your financial accounting is a look through the rear-view mirror, but you probably know what these numbers are every day, to the penny!

Here are the basics to track:

  • Number of new leads – People who YOU have identified as potential clients and for whom you have acquired a means of contacting them—address, phone number, email address, referral introduction.
  • Number of new prospects – People who have “raised their hands” to say “I’m interested in what you do.” They may have downloaded a free report you offer or attended a seminar or called for pricing.
  • Number of referrals – How many referrals have you asked for and how many have you received.
  • Number of sales presentations – if you make sales presentations to win new clients then track how many you make.
  • Number of new clients – this is the end result you want!

After a month or two you’ll begin to see some relationships…

For example, I know that for every 30 downloads of my small business marketing e-book I get, on average, 1 person who moves to the point of sales presentation. And 3 out of every 4 sales presentations result in a new client. I also know the average amount of time it takes to move from one stage to the next in my sales process.

And by knowing these things, I can tell you with reasonable certainty how many clients I’ll add a month from now.

I also know that my main marketing job is to send people to the top of my marketing funnel…to download my free e-book. Every decision I make on choosing media now has a frame of reference—Send people to the free e-book.

Even more important than that, I have the basis for evaluating any media test…money.

If a new client is worth, for example, $1000 in net profit and the ad I’m buying costs $2800. The ad needs to deliver 3 new clients to be profitable. Working backwards, that means the ad needs to result in 120 people downloading the e-book.

Here’s the math:

How to attract Profitable Clients

How to get more sales presentationsHow to attract clients with free e-books

All I need to do is track the number of e-book downloads each ad generates, do the calculation and then know which marketing is working and which is not.

3. Don’t Buy Advertising Out of Fear!

Because you don’t have any way to quantify which marketing efforts are working and which are not, you’re not able to make any real decisions about what to cut and what to add.

You become fearful of cutting “the one” that works…and each ad rep will assure you that they’re media is the one you must be in.

Recently, I helped a client drop a $1200 a month phone book ad and Internet marketing contract. He tracked the source if all of his customers and found that over 90% were coming from referrals and his organic search marketing. A small percentage were coming from the physical phone book ad and virtually none from the phone company’s Internet marketing division.

Knowing this we confidently cut the poor performing ads and put the $1200 a month into other things. A move my client never could have made before knowing where his clients came from.

What would you do with an extra $14,400 in your business this year?

Are All Advertising Reps Bad?

Absolutely NOT! Most are ethical. But you must understand that they are under a lot of pressure to sell you advertising…

It is not their job to figure out if their media fits into your strategy or to figure out if you’re getting results. Decide before you meet with them what your criteria are for success.

The set realistic expectations and remember marketing is an experiment.

In the end it’s up to you to avoid being the victim of a marketing drive-by…resist the urge to hand over your money to every ad rep that walks into your office.

Have you ever experienced a "marketing drive-by?" Share your experience in the comments below.

SBMS 07 | 8 Essential Steps for Startups

[audio:http://1000media.s3.amazonaws.com/sbms/07-SBMS-07-If-I-Had-To-Start-From-Scratch-8-Steps-To-Getting-Your-New-Business-Off-the-Ground.mp3]

In this episode of The Small Business Marketing Show I share with you the 8 things you should do when your starting a new business (or a new business within your business)...

Download the MP3

In this episode of The Small Business Marketing Show...

  • The #1 question you need to answer to effectively market your business.
  • What you must do before spending lots of money on a website.
  • Where to invest your time to get maximum returns.
  • What type of marketing to focus on in the beginning.
  • How to avoid pissing off your family and friends and turn them into your greatest asset.

Take Action

  • Write down a profile of your ideal prospect.
  • Answer the question "Why should they do business with you?"

What Do You Think?

  • What other advice do you have for surviving the startup phase?

Share your thoughts in the comments below.

The #1 Problem with Your Website...

If your website is like many of the ones I visit on a regular basis, it needs an update.  Just today I was on a website that had so many different directions I got a headache reading it.  Far too often as entrepreneurs we try to cover EVERY possible target customer, but end up with no focus and no customers (I know because 5 years ago that was me). When was the last time your website made the sale for you?  If your answer... wasn’t today, yesterday or the day before, you have some changes to make.  In the past, just having a website was enough to set us apart from the competition, but not in today's competitive environment.  Today, not only do we have to speak to our customers, we have to get them to believe in us and our ability to solve their problems.

The majority of Internet users are online to find answers to questions or problems, just look at the number of searches on Google, Yahoo, MSN and other search engines.  Companies spend large amounts of money to have their website "return" at the top of a specific search, but if your prospective customer clicks to your site and finds a confusing site...you have lost them…and wasted a TON of money.  So what can you do to keep your prospective customers engaged in your site?

First, scan your site and look for any reference to “I” or “we.”  Any  information that focuses on you or your company has to go.  Then, replace it with information that helps the customer identify the problem that you can solve.  As your customer reads your website, you want the customer to agree with the statements and begin to establish you as the expert.  People buy from companies with whom they feel are experts in their field (which is why having a website catered to everyone never works).

In my next post, I will talk about the importance of your website layout and how it can have an impact on your marketing.